Can anyone be a TVG subscriber?

Where are wagering services available?

How can I open an account?

What information do I need to open a wagering account?

How long will it take to set up a wagering account?

How much does it cost to open and maintain an account?

How much does it cost to place a bet?

Who is TVG?

Does TVG have a rewards program?

How do I place a bet?

What are the minimum and maximum limitations on wagering amounts?

When can I bet on the races?

What wagering choices do I have?

When do I get confirmation that my wager has been accepted?

What handicapping and track information is available?

How are the wagers processed?

Can I cancel my wager?

How can I access my account information?

Will my winnings be taxed?

Are winners paid full-track odds?

How do I collect my winnings?

Is my account secure?

How do I make a withdrawal from my account?

How do I deposit money into my account?

What is the content of TVG’s programming?

Is there any programming other than horse racing on TVG?

Do I need any special equipment to watch or use TVG?

Do you carry Harness racing or Quarter Horse racing?

How can I get TVG?

Does TVG offer online video and audio streaming?

How does TVG decide what races and tracks will be on the broadcast?

Can I only bet on the races that are televised on TVG?

How many races do you show each day?

TECHNICAL QUESTIONS

What Internet browsers are supported by TVG?

What do I do if my Video Streaming is showing a black video screen during play?

What do I do if my Video Streaming is showing a green video screen during play?

What do I do if my Video Streaming gives an error saying a race is not available and an error code (C00D11BB)?

What do I do if I get a message stating that I don’t have Windows Media Player 9 or higher installed when I do?

How do I adjust Pop-Up blocker settings?

What do I do if Track Selection is blank when I select the drop down menu on web page??

What do I do if I have Choppy Video?

How do I go about Deleting Cookies and Removing Temporary Internet Files?

How do I determine that I have the latest version of Windows Media Player and where do I download it?

Where can I download Windows Media Player?

How do I test my macromedia flash player?

GENERAL

Who is TVG?

Who is TVG’s corporate family?

What distinguishes TVG from other account-wagering providers?

Is there a responsible wagering program?

OPENING AN ACCOUNT

Can anyone be a TVG subscriber?

To open a TVG wagering account, you must be at least 21 years old and reside in a state where wagering services are available.

Where are wagering services available

Wagering services are currently offered in California, Florida, Idaho, Illinois, Kentucky, Louisiana, Maryland, Massachusetts, Montana, New Hampshire, North Dakota, Ohio, Oregon, Virginia, Washington and Wyoming

How can I open an account?

Sign up at www.TVG.com by clicking "Sign-up now" or by calling 1-888-PLAY-TVG (1-888-752-9884).

What information do I need to open a wagering account?

You will need to provide your name, social security number, age and residency information to begin processing your account. Once your account is opened and you've made a deposit, you can begin wagering. Additional information that you will find helpful is available online in the Download Center by clicking here.

How long will it take to set up a wagering account?

It normally requires less than five minutes to establish an account.

How much does it cost to open and maintain an account?

There is no charge for opening an account, but a minimum initial deposit of $50 is required. If your account is inactive for 6 consecutive months, a $1.75 per month account maintenance fee may be assessed until the balance reaches zero and the account is terminated. If the balance of funds in your account at the time of termination is less than $2.00, we will retain the balance as an account termination fee.

How much does it cost to place a bet?

Once you've established your account, you can select either of TVG's pricing plans.

Pay as You Go Plan - Under this plan you pay just 25 cents per wagering transaction, regardless of the amount of the wager, and you'll never pay more than $19.95 per month (approximately 80 wagering transactions). If you wager $2,500 or more during the calendar month, your fees will be refunded to your wagering account no later than 5 days from the beginning of the next month.

Examples:
a) A straight Win, Place, or Show bet is one transaction;
b) An Exacta or Quinella bet is one transaction whether it is a straight bet, a box, a key, a partial wheel or a wheel and whether it involves two horses or the entire field;
c) A Trifecta or Superfecta bet is one transaction, whether it is a straight bet, a box, a key, a partial wheel, or a wheel, regardless of how many horses are included; or
d) A Daily Double, a Pick Three, or a Pick Six is one transaction, whether it is a straight bet, a key, a partial wheel or a wheel. (The $0.25 fee applies to all of these transactions regardless of the dollar amount of each bet.)

Optional Video Streaming -- As part of the Pay As You Go Plan you may add optional Video Streaming for the low price of $5.95 per month. This monthly fee will be charged to your Credit/Debit card or Checking account. Wager $200 or more during the month and you will not be charged for Video streaming.

Flat Rate Plan -- Under this plan you pay a $19.95 monthly subscription and get UNLIMITED wagering along with FREE video streaming and FREE race replays. This monthly charge fee will be charged to your Credit/Debit card or Checking account. If you wager $2,500 or more during the calendar month, you will pay no wager and video streaming fees.

TVG does not charge you to deposit funds into your wagering account.

Who is TVG?

TVG is the interactive horseracing network that combines live, televised coverage from over 60 of America’s premier tracks with the convenience of wagering from home online, by phone, with your web-enabled mobile phone, and where available, set-top remote control.

Does TVG have a rewards program?

Yes. As a TVG WAGER REWARDS member, you can earn valuable points when you wager using your TVG account. You can redeem your points for wagering credits to your TVG account or for SkyMall Gift Certificates, which may be used to purchase over 8,000 products in the SkyMall Catalog. For additional detail regarding TVG Rewards go to TVG.com/Rewards.

WAGERING INFORMATION

How do I place a bet?

Currently, TVG account holders can wager online at TVG.com, through your remote control via DISH Network satellite system, using your web enabled mobile device at mobile.tvg.com or by calling toll-free at 1-888-TVG-WAGER (884-9243).

What are the minimum and maximum limitations on wagering amounts?

TVG's wagering system accepts wager amounts ranging from $1.00 to $9999.00 per wager, subject to host track restrictions. In the case of multiple wagers, such as a Daily Double or Exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager.

When can I bet on the races?

You can place wagers as early as 11am Eastern Time for all of the days races. Wagers can be placed up to post time of each race.

What wagering choices do I have?

The full menu of wagering options you would have available at the track.

When do I get confirmation that my wager has been accepted?

Normally, within 15 seconds after the wager has been accepted into the applicable pool. Your receipt of the confirmation may be slowed due to site volume, internet traffic, or connection speed for your PC.

What handicapping and track information is available?

TVG account holders have access to all the information they would have at the track, including real-time odds, changes, scratches and in-depth analysis of every televised race. Account holders also receive complimentary handicapping data (free picks, race snapshot, trainer/jockey statistics and power, speed and pace ratings) and a wide selection of past performance products are available in the TVG Handicapping Store.

How are the wagers processed?

All wagers are processed at our licensed wagering hub and transferred into the host racetrack pool where they are combined with wagers made both on-track and off-track on each particular race.

Can I cancel my wager?

TVG customers may cancel up to 5 wagers a day and 20 wagers per month. The total amount per wager can not exceed $750. To cancel a wager at TVG.com, the customer will click on the Cancel? button in the Wager History section.

How can I access my account information?

Access your account balance and history using TVG's online wagering system by selecting "Account Manager" then "Account History" at www.TVG.com. You can also access your account balance through TVG's telephone wagering systems. For assistance, call Customer Relations at 1-888-PLAY-TVG (752-9884).

Will my winnings be taxed?

By federal law, any wager which results in proceeds of $600.00 or more must be reported to the Internal Revenue Service (IRS), if the amount of such proceeds is at least 300 times as large as the amount wagered. Any wager which results in proceeds of more than $5000.00 is subject to withholding, if the amount of such proceeds is at least 300 times as large as the amount wagered.

Are winners paid full-track odds?

Yes.

How do I collect my winnings?

Your winnings are automatically credited to your TVG wagering account as soon as the race is declared "official" and results are posted.

Is my account secure?

Yes, your account can only be accessed with your Account Number and Personal Identification Number (PIN). To protect your confidentiality, we recommend that you do not share your Account Number and PIN with anyone else.

How do I make a withdrawal from my account?

To make a withdrawal from your account, go to www.TVG.com and follow these steps:
1-Select the "My Account" tab
2-Click the "Withdraw Funds" tab
3-Complete the withdrawal request. Be sure to include the dollar amount of your withdrawal and click "Withdraw Funds"

Your withdrawal will be processed within 5 business days. A direct deposit will be made to your bank account if you have authorized BetCash (Electronic Checking)*. If not, a check will be sent to your mailing address. You may also call a Customer Relations representative at 1-888-PLAY-TVG (752-9884) and request a withdrawal. You must identify yourself, verify your address, and answer certain account security questions. You may also use the withdrawal slips and return envelopes provided by TVG. TVG will send a check to the address that we have on file for your account within 5 business days.

*Funds deposited into your wagering account using TVG BetCash will be available for withdrawal upon receipt of funds from your financial institution, usually 5 business days.

How do I deposit money into my account?

Making your Initial Deposit

A $50 minimum is required to activate your TVG wagering account.

OPTIONS for Making Deposits*

Cash Deposit at TVG Deposit Centers

Cash Deposits may be made at TVG Deposit Centers. TVG Deposit Centers are located at the following locations:

• Keeneland, Lexington, KY
• Churchill Downs, Louisville, KY
• Suffolk Downs, East Boston, MA
• Hollywood Park, Inglewood, CA
• Fairplex Park, Pomona, CA
• Los Alamitos Race Course, Los Alamitos, CA
• Turfway Park, Florence, KY
• Fairmount Park, Collinsville, IL
• Emerald Downs, Seattle, WA

For the operating hours of a TVG Deposit Center in your area, call 1-888-PLAY-TVG (752-9884).
There is no maximum deposit limit when depositing cash.

Green Dot MoneyPak Cash Deposits

MoneyPak’s can be purchased at Tens of thousands of Green Dot locations nationwide, such as RiteAid, CVS, Walgreens, Radio Shack and WalMart.  MoneyPak’s can be purchased in values ranging from $20 to $1,100.  The retailer will charge a $4.95 service fee.  The MoneyPak is activated and can be deposited into your TVG account usually in one hour.

BetCash (Electronic Checking)

Authorize the transfer of funds between your bank account and your TVG wagering account. To sign up for TVG BetCash, complete and return the BetCash Authorization Form (along with a copy of a blank voided check) available online in the Download Center by clicking here, or you may request a copy by calling 1-888-PLAY-TVG (752-9884). Once approved, you can quickly and easily make deposits into your TVG account at TVG.com or by calling 1-888-TVG-WAGER (884-9243). BetCash deposits made through the website or phone wagering system are limited to $2,000.00. For assistance with larger BetCash deposits, call 1-888-PLAY-TVG (752-9884).

The benefits of using BetCash include:
1- No cash advance fees or interest charges
2- No debit card fees
3- No block on deposits used for wagering
4- No monthly deposit limit

*Note: Your BetCash deposits will be available for wagering immediately provided that TVG can verify your deposit history. Otherwise standard banking availability schedules will apply.

Debit (Check) Cards / Credit Cards

To make a deposit using your Debit/Credit Card go to www.TVG.com, select "My Account" and follow the prompts. Deposits may also be made using our Touch-Tone Telephone Wagering System by calling 1-888-TVG-WAGER (884-9243) and selecting 2 # from the Main Menu. For assistance making deposits, call TVG's Customer Relations Department at 1-888-PLAY TVG (752-9884).

Debit/Credit cards with MasterCard/Visa logo can be used to make deposits up to $5,000 per calendar month. To increase your Debit/Credit card deposit limit, simply complete the Debit/Credit Card Authorization Form available online in the Download Center by clicking here, or you may request a copy by calling 1-888-PLAY-TVG (752-9884).

Check or Money Order (By Mail)

To request deposit slips call 1-888-PLAY-TVG (752-9884). Once you have received the slips mail your Check or Money Order made payable to TVG in the envelopes provided. For first-time deposits, a minimum of $50.00 is required to activate your account. There is no maximum deposit limit. Please allow 7-10 days for mail and processing time.

Remember never send cash in the mail!

Wire Transfers

TVG customers can now transfer funds directly between their bank account and their TVG account via wire transfers.  Wired funds that are received by TVG before 2:30pm Pacific time Mon – Fri will be available same day.  Requests for a withdrawal via Wire Transfer must be received by TVG no later than 2:00 pm Pacific time to be processed in the same day.  Wires requested after this time will be available in your bank account the next business day.  In order to deposit funds via wire transfer, customers should call TVG at 1-888-PLAY-TVG (752-9884) and request a wire transfer deposit form be faxed to you. Fill out the form, take it to your bank and request a wire transfer.  If you want to make an account withdrawal, call 1-888-PLAY-TVG (752-9884) and request a wire transfer withdrawal form.  Fill out the form completely, sign at the bottom and fax to TVG at 1-866-296-0107.  These forms are also available at the Download Center by Clicking HERE.

Please keep in mind that your bank may also charge you fees for sending and receiving wire transfers. These fees vary from bank to bank, so please verify the amount with your bank.

PROGRAMMING

What is the content of TVG's programming?

TVG is a unique sports entertainment network that features up to eight live races an hour and highlight coverage of 4-6 additional races an hour. In addition to live horseracing in an entertaining format, TVG's programming includes expert commentary, behind-the-scenes features on the horses and celebrities of racing, and programs with racing or equine themes appealing to both the experienced player and the novice fan.

Is there any programming other than horseracing on TVG?

Yes, in addition to live horseracing, TVG features expert race analysis, interviews, handicapping tips, feature stories on the superstars of horseracing - the horses, personalities and legends of racing, and innovative original programming such as "The Works," featuring two weeks of daily training and workouts of horses leading up to the Breeders' Cup World Thoroughbred Championships.

Do I need any special equipment to watch or use TVG?

No, TVG programming is available through cable and satellite services. Wagers can be placed online at www.TVG.com, by phone at 1-888-TVG-WAGER (884-9243), and where available, using a set-top remote control.

Do you carry Harness racing or Quarter Horse racing?

Yes, we carry a comprehensive menu of Harness and Quarter Horse racing daily in addition to the best Thoroughbred racing action.

How can I get TVG?

TVG, horseracing's premier interactive television network, debuted in September of 1999 and is now available in nearly 30 million households nationwide on DISH Network, DIRECTV and select cable systems, with many more systems to be launched in the upcoming months. For more information about where to watch TVG, Click Here

Does TVG offer online video and audio streaming?

Yes. TVG's Live Video Streaming lets you watch and wager online on most TVG partner racetracks. To access Live Video Streaming, you must be a TVG account holder and have Windows Media Player 9 or higher installed on your computer. To download the FREE Windows Media Player now, Click Here. Video streaming is $5.95 per month and FREE to subscribers who wager $200 a month or more.

How does TVG decide what races and tracks will be on the broadcast?

TVG has agreements with over 60 racetrack partners, and many of these tracks frequently race at the same time. Because TVG’s broadcast format features up to eight live races an hour, it is impossible to show all the races from every TVG partner track. Each day TVG’s production staff reviews all available races to determine which races will be broadcast based on the attractiveness, quality of individual races (both from a viewing and wagering perspective), post times, and the contractual commitments to partner tracks. Because of scheduling variances, it is possible that races from a track will be featured prominently one day and not broadcast at all the next.

Residents of Massachusetts may not be able to place wagers on racing from certain racetracks.

Can I only bet on the races that are televised on TVG?

No. You can wager on any race at any TVG partner racetrack. This includes tracks featured live on our network and additional tracks that have entered into agreements with TVG.

*Residents of Massachusetts may not be able to place wagers on racing from certain racetracks.

How many races do you show each day?

TVG features up to eight live races an hour and highlight coverage of 4-6 additional races an hour from 12pm-12am ET, seven days a week.

TECHNICAL QUESTIONS

What Internet browsers are supported by TVG?

• Internet Explorer 6, 7 and 8 (MS Windows only) (Download IE)
• Firefox 2.0+ (Download Firefox)
• Mac Safari 3.2+ (Download Safari)

What do I do if my Video Streaming is showing a black video screen during play?

What do I do if my Video Streaming is showing a green video screen during play?

1. Open Windows Media Player
2. Select Tools
3. Select Options
4. Select Performance Tab
5. Select Advance Option
6. Under Legacy video renderer, please make sure that only the box “Use Primary Surfaces” is check marked

What do I do if my Video Streaming gives an error saying a race is not available and an error code (C00D11BB)?

1. Double click on black Video Streaming screen (where the video should be)
2. Then right click in the same location
3. Go to options on the new menu that opened
4. Move to the network tab, and make sure all 4 protocol check boxes have a black check mark in them.

5. If all boxes are checked, go to the start menu, then press the RUN button.  Then type:

%UserProfile%\Local Settings\Application Data\Microsoft\Windows Media

(Note: Be sure to leave spaces after Application and Windows as this folder name is space sensitive).

6. Then press run button.  You should see a folder named 10.0.  Rename folder 10.0.bak.

VS will now work.

What do I do if I get a message stating that I don’t have Windows Media Player 9 or higher installed when I do?

            Determine that Windows Media Player is installed.  Follow these steps to do so:

1. Log On to the TVG website
2. Select Video Tab
3. Using the drop down menu, select Download Player
4. System will advise if you need to either add or update your Windows Media Player or if tests indicate that you have the appropriate Windows Media Player
5. If you need to add or update their Windows Media Player, a message with a direct link to download the necessary Windows Media Player will appear for customer to select and download

How do I adjust Pop-Up blocker settings?

If a pinging noise can be heard it is likely that either at the top or the bottom of the page a message is being displayed advising that a pop-up blocker is being detected.  Click on the message, options to temporarily or permanently allow should be offered.  You can also do the following:

1. Go to Tools
2. Select Pop-Up Blocker
3. Select Pop-Up Blocker Settings
4. Within Address of Web Site to Allow type in www.TVG.com and click Add

What do I do if Track Selection is blank when I select the drop down menu on a web page?

            You will need to Verify/Reactivate ActiveX Agent.  Follow these steps:

1. Go To Tools
2. Select Internet Options
3. Select Security Tab
4. Select Default Level or then Select Custom Level and then reset to Medium

What do I do if I have Choppy Video?

1. Ensure you are using either Internet Explorer or Firefox.
2. Delete Temp files and cookies.
3. Close all other programs that are using the internet.
4. Check the connection speed you are trying to run.
5. Double click on the black VS screen (where the video should be), then right click in the same location.
6. Go to options on the new menu that opened.  IE: if customer has DSL cable, select 256.  If it works, try 384; if it doesn’t work, try 128 kbps.  If this does not solve the problem, make sure to reselect the “Detect connection speed” button.

7.  If VS still does not work, try switching browsers.  If using Internet Explorer, try Firefox.  If you are using Firefox, try Internet Explorer.

How do I go about Deleting Cookies and Removing Temporary Internet Files?span>

If you are having issues viewing TVG’s website, or logging into your account, you may need to clear your browser's cache. The browser cache is a group of Temporary Internet Files that are saved onto your hard drive by most websites that you visit. Sometimes changes are made to a website and when the browser attempts to use outdated cache files attributed to that website, the page may load incorrectly, partially or not at all.
PC Instructions for Internet Explorer Users:

1. Select "Tools" from the main menu bar (IE 6.0+).
2. From the drop-down menu select "Internet Options".
3. In the second section under the "Temporary Internet Files" heading, click on the "Delete Files…" button, check the option for "Delete all offline content" and then click "OK".
4. It may take a few minutes to fully clear the cache. When clearing is complete (hour glass returns to mouse pointer), click "OK".

PC Instructions for AOL Users:

1. Click "Settings" on the AOL toolbar. Then select "Index" on the "Setting" page and click "Internet [Web] Options" under "I" in the alphabetized list.
2. Click the "General" tab at the top of the "Internet Properties" dialog box if it is not already selected.
3. In the "Temporary Internet files" section, click the "Delete Files" button. A dialog box will appear that says, "Delete all files in the Temporary Internet files." Click the "OK" button.
4. In the "History" section, click the Clear "History" button. A dialog box will appear that asks, "Are you sure you want Windows to delete your history of visited Web sites?" Click "Yes".
5. Click "OK" to leave the "AOL Internet Properties" dialog box.
6. Close the "Settings" window.
7. Exit and restart AOL.

How do I determine that I have the latest version of Windows Media Player and where do I download it?

The following steps will help you determine if there is an available update for the version of Windows Media Player that is currently installed:

1. Start Windows Media Player.
2. On the Help menu, click Check for Player Updates.
3. Follow the prompts if there are newer components available.

NOTE: If you are running Windows XP, you are using the latest version of Windows Media Player. For Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), and Microsoft Windows 2000, the latest version is Windows Media Player 7.1.

Where can I download Windows Media Player?

http://www.microsoft.com/windows/windowsmedia

How do I test my macromedia flash player?

You can use Macromedia's version test to verify if you have flash player installed and what version you have.

http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_15507

GENERAL

Who is TVG?

TVG combines exclusive, televised coverage from over 60 of America’s premier tracks with the convenience of wagering from home - online, by phone, with your web-enabled mobile phone, and set-top remote control where available.

Who is TVG's corporate family?

TVG, with headquarters in Los Angeles CA, is owned by Betfair Group Limited, a licensed betting operator registered in the United Kingdom. With key offices in Malta and Australia the company has grown since its launch in 2000 into a global business which currently employs over 1,500 people.

What distinguishes TVG from other account-wagering providers?

TVG is committed to supporting live racing through a revenue sharing distribution model that fairly compensates all of racing’s participants. Through the Source Market Fee program, TVG sends a share of account wagering revenues back to racetracks and horsemen in the market where each wager originates.

TVG features live-hosted programming from the nation’s premier racetracks designed to entertain racing enthusiasts and attract new fans to the sport. And, TVG offers four convenient interactive wagering platforms - Online, Touch-Tone Telephone, web-enabled mobile phone, and where available, Set-Top Remote Control.

Is there a responsible wagering program?

AWARE is TVG’s responsible wagering program. Learn more about AWARE here.