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Terms and Conditions
WELCOME TO TVG!
This agreement describes the terms and conditions applicable to the use of the
account wagering services provided by TVG. The use of our wagering system will be taken
as your acceptance of all of these terms, conditions, and disclosures contained herein.
SUBSCRIPTION ELIGIBILITY
To establish or maintain a wagering account, you must be:
At least 21 years of age;
A United States citizen or resident alien; and
A resident of a state where wagering services are available.
WAGER REWARDS
You will be automatically enrolled in our TVG Rewards Program (the “Rewards Program”) when you sign up for a TVG wagering account. Membership in the Rewards Program is subject to the Member’s continued status as a holder in good standing of a TVG wagering account and compliance in all respects to these Terms and Conditions as well as all of the Terms and Conditions applicable to Member’s Rewards Program. To opt-out of participation in the Rewards Program, simply uncheck the Reward Program box on the sign up page or call TVG Customer Relations at 1-888-PLAY-TVG (752-9884).
WAGERING ACCOUNT PROCEDURES
You may access your account and place wagers through our website at TVG.com,
via touch-tone phone (IVR) by calling 1-888 TVG WAGER (884-9243), by web enabled PDA
or mibile phone at mobile.tvg.com and where available through interactive televison (iTV)
using your remote control.
For your protection and privacy, a wagering account can only be accessed by
the registered account holder with a valid account number and Personal Identification
Number (PIN).
For your benefit, wagers placed through TVG wagering systems are sent into combined
(commingled) pools at the host racetrack and are subject to all host racetrack
rules and restrictions. From time to time TVG may operate separate wagering
pools from the host racetrack when pools cannot be commingled. Separate pools
will be subject to rules and regulations of the Oregon Racing Commission.
All wagers are considered final when a confirmation is received from our totalizator
service provider and your wager is commingled with the host pool. If for some reason
we are unable to commingle your wager with the host pool, your wager will be
refunded to your account.
We reserve the right to refuse any wagering transaction for any reason.
As a TVG subscriber, you will be required to select one (1) of the following
two (2) plans to pay for TVG wagering account services:
(1) Flat Rate Plan A flat $19.95 monthly subscription fee that includes
unlimited wagering transactions, video streaming and race replays at no additional cost will
be charged to your selected payment option no later than five days after the
end of the month in which the subscription fee was incurred.
(2) Pay As You Go Plan A fee of $0.25 per wagering transaction (regardless
of the dollar amount of each transaction), with a cap of $19.95 per month (or approximately
80 transactions) will be automatically deducted from your account each day.
If your account does not have sufficient funds for the deduction of wagering
transaction fees, such fees will be deducted immediately from the next deposit
into your account.
There are no contract terms with TVG plans. You can change your plan at any
time, however plan updates are effective on the first day of the following month.
Under either plan, your fees will be waived or refunded as the case may be on
or before the fifth day following the end of such month if you wager $2,500
or more during a month.
For additional details regarding fee plans, refer to TVGs Guide to Interactive
Wagering.
Proceeds from successful wagers will be deposited into your account as soon
as each race is posted official and winning payouts are available from the host
racetrack.
We reserve the right, at our sole discretion, to terminate an account at any
time and for any reason. In the event an account is terminated, we shall return
to you the balance of any funds
in your account at the time of termination. If the balance of funds in your
account at the time of termination is less than $2.00, we will retain the balance
as an account termination fee. If your account is inactive for 6 consecutive months,
a $1.75 per month account maintenance fee may be assessed until the balance
reaches zero and the account is terminated.
We reserve the right, at our sole discretion, to refer any dishonored financial
instruments to collection agencies, check registries and credit reporting agencies
and to collect any fees or charges incurred due to dishonored financial instruments and expenses, incurred
as a result of our collection efforts, from the responsible accountholder.
WAGERING TRANSACTION CANCELLATIONS*
As a TVG subscriber you may request to cancel wagering transactions on any race, with
the exception of pools where cancellation is prohibited by the racetrack (Future Pools) or
prohibited by the racetrack’s state jurisdictional authority.,
You may request to cancel up to five wagering transactions in any one day and up to twenty
wagering transactions in any calendar month (but not more than five in any one day) up to
a maximum aggregate wagering transaction amount of $15,000 during that calendar month.
Once the daily or monthly limits have been met, cancellations will no longer be allowed during
the remainder of the day or calendar month. Wagering transaction cancellations may be made as follows:
(1) Online wagering transaction cancellations – A wagering transaction in the amount
of $750* or less may be cancelled online at TVG.com.
(2) Wagering transaction cancellations through TVG’s customer relations’ department –
A wagering transaction in the amount of at $750* or less may be cancelled upon your request
and TVG’s verification that you have not reached your monthly limit of $15,000 and/or daily and
monthly limits of five wagering transactions per day or twenty wagering transactions per month
by calling 1-888-PLAY TVG (752-9884). Wagering transaction cancellation requests in the amount
of more than $750* for a wagering transaction may be made by calling 1-888-PLAY TVG (752-9884)
and must be approved by a TVG customer relations supervisor after investigating the wager transaction
cancellation request and verifying that you have not reached your monthly limit of $15,000 and/or daily
or monthly limits of five wagering transactions per day or twenty wagering transactions per month.
Accountholders requesting cancellations through the TVG customer relations department must remain
on the line until the wagering transaction cancellation is finalized. You will be notified of the completed
cancellation or the reason the wagering transaction could not be cancelled.
Important Wager Cancellation Restrictions
(1) TVG may refuse to accept a wager transaction cancellation request for any reason.
(2) TVG may refuse to permit any accountholder the privilege of requesting or processing
wagering cancellation requests for any reason.
(3) Wagering transactions may be cancelled until wagering is closed by the racetrack
totalizator company for the racetrack hosting the live race on which the wagering transaction was made.
(4) Wagering transaction cancellations made by calling customer relations staff will be
processed in the order received. TVG does not guarantee cancellation of a wager.
(5) Wagering transaction cancellations per subscriber account, whether made online or by
customer relations staff, are limited to up to five wagering transactions in any one day and up to twenty
wagering transactions in any calendar month (but not more than five in any one day). No account holder
may cancel wagering transactions over a maximum aggregate wagering transaction amount of $15,000 during a calendar month.
(6) Wagering transaction fees will not be refunded for confirmed wagering transactions
that are subsequently cancelled by an accountholder.
(7) Wagering transaction cancellations will not be provided via the IVR, iTV or Mobile.
*VA Residents Only --Wagering transaction cancellations are limited to $250 online at TVG.com.
All wagering transaction cancellation requests over $250 must be reviewed and approved by a TVG
customer relations supervisor and will be reported to the VA Racing Commission.
TAX WITHHOLDING
By law, any wager which results in proceeds of $600.00 or more must be reported
to the Internal Revenue Service (IRS), if the amount of such proceeds is at
least 300 times as large as the amount wagered. Any wager, which results in proceeds of more
than $5,000.00, is subject to reporting and withholding, if the amount of such proceeds is at
least 300 times as large as the amount wagered. If you are subject to IRS reporting and/or withholding
requirements, we will send you a Form W2-G summarizing information for tax purposes following the
winning wager, less any applicable withholding, being deposited into your account.
Upon written request, we will provide you with summarized tax information on your wagering activities.
WAGERING ACCOUNT BALANCE, DEPOSIT, AND WITHDRAWAL PROCEDURES
Account deposits will be available in accordance with the deposit options listed
in the Getting Started section of TVG's Guide to Interactive Wagering. Withdrawal
requests will be processed within five business days after receipt. The availability
of withdrawn funds is subject to standard banking restrictions.
Your account balance bears no interest.
You can check account balances through our various wagering platforms or by
calling our Customer Relationship Representatives at 1-888 PLAY TVG (1-888-752-9884).
For additional information, please refer to the Getting Started section of the
Guide to Interactive Wagering.
DISCLOSURES AND POLICIES
Please note: Your wagering account is for your personal use and is non-transferable.
We reserve the right to void any wagering transaction if there is reason to
believe that someone other than you deposited funds in or placed a wager from
your account. By law, you must immediately notify us of a change in your state
of residency by calling 1-888 PLAY TVG (1-888-752-9884). Please note: If you
move to a state where wagering services are not available, we are required to
terminate the account and return to you all remaining funds. We reserve the
right to terminate an account at any time and for any reason. For your information,
the data we (or any of our suppliers, including Equibase Company LLC) provide
or compile generally is accurate, but occasionally errors and omissions occur
as a result of incorrect data received from others, mistakes in processing and
other causes. Accordingly, we along with our data providers and suppliers, including
Equibase Company LLC, disclaim responsibility for the consequences, if any,
of such errors and omissions, but would appreciate notification of any errors.
TVG will report any activities that we reasonably believe constitute fraud or
theft to the appropriate law enforcement authorities and may prosecute such
activities to the full extent of the law. To the extent permitted by law, TVG
will retain the proceeds resulting from such fraudulent activity or theft and
use those funds to pay for damages and losses resulting from such fraudulent
activity or theft.
PATENT NOTICE
Products and services offered by TVG, including the TVG.com and TVGfree.net websites, are covered under one or more of the following United States patents: 6,554,709; 6,554,708; 6,089,981; 6,004,211; 5,830,068 to ODS Technologies, L.P. and/or its subsidiaries.
LIABILITY LIMIT
Except where provided otherwise by the Oregon Racing Commission, in no event
will we or our suppliers be liable for lost profits or any special, incidental
or consequential damages arising out of or in connection with our services (however
arising, including negligence). Our liability, and the liability of our suppliers,
to you and any third parties in any circumstance is limited to the greater of
(A) the total amount of wagers made by you through your account in the month
prior to the action giving rise to liability, and (B) $100. Some states may
not allow this limitation of liability, so the foregoing limitation may not
apply to you.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless TVG, its suppliers, distributors,
contractors, subcontractors and its affiliates and related entities and their
respective directors, officers, employees and agents, from and against all claims,
losses, damages, liabilities and costs (included but not limited to reasonable
attorneys' fees and court costs), arising out of or relating to your breach
of these Procedures, Terms and Conditions. The foregoing indemnification obligation
shall survive termination of these Procedures, Terms and Conditions and your
purchase of any product or service provided to you by TVG, its suppliers, distributors,
contractors, subcontractors and its affiliates.
ARBITRATION
Any claim alleging that a non-payment has occurred will be resolved under the
rules issued by the Oregon Racing Commission. * All other controversies or claims
arising out of or relating to our services (including but not limited to our
account wagering services) will be settled by binding arbitration in accordance
with the rules of the American Arbitration Association. Any such controversy or claim will be
arbitrated on an individual basis, and may not be consolidated in any arbitration with any
claim or controversy or any other party. The arbitration will be conducted in Beaverton, Oregon and judgment
on the arbitration award may be entered into any court having jurisdiction over
the losing party. Any party to the arbitration may seek any interim or preliminary
relief from a court of competent jurisdiction in Beaverton, Oregon necessary
to protect the rights or property of such party pending the completion of arbitration.
*Maryland Residents Only: Claims alleging that a nonpayment has occurred or
unresolved exceptions to an account activity report will be resolved under the
Telephone Account Betting Rules issued by the Maryland Racing Commission and
provided along with your new subscriber information.
WARRANTIES
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES,
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES
OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
INFORMATION REQUESTS
All requests for information, questions, account reconciliation, wagering discrepancies,
etc., must be made to our Customer Relations Department by calling toll free
1-888 PLAY TVG (1-888-752-9884). For your protection, all conversations with
our Customer Relationship Representatives are recorded and archived.
OTHER
Account wagering rules, policies, terms, conditions, and procedures are subject
to change at any time. Changes will be posted on our Web site TVG.com - or can
be obtained by calling 1-888-PLAY-TVG (1-888-752-9884). It is your responsibility
to be aware of all wagering rules, policies, terms, conditions, and procedures,
including any subsequent changes.
This service has been approved by the Oregon Racing Commission. All accounts
are maintained and wagering information is processed at a licensed facility
located in Oregon. It is not intended to be an offer or solicitation in those states where prohibited.
PROTECTING YOUR PRIVACY
Protecting your privacy, along with financial transactions, is at the core of
TVGs business. This notice describes the type of personally identifiable
information we collect and how we use such information.
TYPE OF PERSONALLY IDENTIFIABLE INFORMATION COLLECTED
We collect, retain and use information about you to protect and administer your
account and funds; to comply with applicable state and federal laws and regulations;
and to help us design, improve and provide products and services in order to
better serve you. When you subscribe as a TVG customer or when you submit a
request or electronically pass information to TVG, you are sometimes asked to
provide certain information, such as your name, e-mail address, mailing address,
telephone numbers, social security number, birth date, credit card or bank account
information. We ask for this in order to facilitate your requests, provide personalized
services and communicate separately with you. Without your written or electronic
consent, we will not collect personal information over our system unless it
is necessary to provide you with our services or to prevent unauthorized access
to our services.
DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION
You have chosen to do business with us, and we recognize our obligation to keep
the information you provide to us secure and confidential. In our continuous
effort to provide services that we believe you may find useful or of value, we may make your records
available to better facilitate your requests, provide more personalized services
and communicate separately with you. From time to time, we will use the information we collect
to coordinate data entry and payments with the company that provides you with
handicapping information, to coordinate marketing/rewards programs with partner racetracks, and to offer
other enhancements to the service. Any third party receiving such information
will have an obligation to hold it confidential. Without your written or electronic consent
or where necessary to provide our services, we will not disclose your personally
identifiable data to other companies outside of TVG or our affiliated companies. TVG does not currently
sell customer information to advertisers or third party marketers. If we choose
to do so in the future, we will provide you with information about how to remove
your name from such lists. You will be provided with at least thirty (30) days
within which to remove your name from such lists.
If you would prefer that we not share any of your information with third parties,
except under the circumstances where we are legally required, please contact
us in writing at TVG Network, 19545 NW Von Neumann Drive, Suite 210, Beaverton,
OR 97006-6935 to this effect.
In circumstances where we inadvertently obtain information that appears to
pertain to the commission of a crime or where we reasonably believe that an
emergency involving immediate danger of death or serious physical injury to
any person exists, TVG may voluntarily disclose the record or the contents of
your communications or other information about you to law enforcement agencies
and governmental entities without providing you advance notice. Upon receipt
of an applicable search warrant or administrative, grand jury or trial subpoena,
TVG may be required to disclose to the government or law enforcement agencies,
without advance notice to you, the content of your communications and other
records relating to your electronic communications, as well as the following
records: your name and address; records of your online communication (including
session times and duration); how long you have subscribed to our service(s)
(including start date) and the type(s) of service(s) utilized; your telephone
number or other subscriber account identifying number(s), including any Internet
or network address(es) assigned to you by our network; and the means and source
of your payment(s) (including any credit card or bank account number).
PROTECTING ONLINE ACCOUNT INFORMATION AND TRANSACTIONS
When you apply online to establish an account, access services or utilize online
wagering, you provide personal and confidential information that is necessary
for us to process your request. To ensure that your information remains confidential,
the information is sent to us in a "secure session." Using the industry
standard, Secure Socket Layer (SSL)-capable web browsers support encryption
technology that helps prevent unauthorized users from viewing or manipulating
your account information as it travels over the Internet. We will permit only authorized parties,
who are trained in the proper handling of customer information,
to have access to that information. Employees who violate our privacy policy
will be subject to our disciplinary process.
RETENTION
We destroy customer information that is no longer necessary for the purpose
for which it is collected unless there is a legitimate request or order to inspect
the information still outstanding or the information remains in routine records that are periodically
discarded under our document retention policies. The information that you have
provided us is maintained in our management information system and billing systems, and is updated as new
information is added. Accounting and billing records are retained for ten years
for tax and accounting purposes or until the relevant income tax years for which the document was created
have been closed for income tax purposes and/or all appeals have been exhausted.
Records may remain on file even after you have terminated service. Subject to
applicable law, we may also keep records to facilitate collection and to evaluate
credit worthiness.
YOUR RIGHTS AND RESPONSIBILITIES
It is extremely important that you keep your account number, Personal Identification
Number and other confidential account data protected and secure. Do not share
your PIN or leave your computer unattended during an online wagering session.
Please make sure that all information you provide to TVG is accurate and complete.
Contact us immediately by email at comments@tvg.com, or by calling 1-888-PLAY-TVG if you find any discrepancies
in your account data or if you wish to inspect the records pertaining to you
at our offices.
THIRD PARTY WEB SITES
TVGs website contains links to other sites. TVG cannot be responsible
for the privacy practices or the content of other web sites. When linking to
other sites, please review their security and privacy policies.
RESPONSIBLE WAGERING
TVG is a recognized leader in the area of responsible wagering. TVG does not
solicit any information from or market our services to anyone under the age
of 21.
National Gambling Helpline: 1-800-522-4700.
We reserve the right to revise this policy, or any part thereof. Use of our
service following notice of such revisions constitutes your acceptance of the
revised policy.
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