Frequently Asked Questions

OPENING AN ACCOUNT

Can anyone be a TVG subscriber

Where are wagering services available

How can I open an account?

What information do I need to open a wagering account?

How long will it take to set up a wagering account?

How much does it cost to open and maintain an account?

How much does it cost to place a bet?

Who is TVG?

Does TVG have a rewards program?


WAGERING INFORMATION

How do I place a bet?

What are the minimum and maximum limitations on wagering amounts?

When can I bet on the races?

What wagering choices do I have?

When do I get confirmation that my wager has been accepted?

What handicapping and track information is available?

How are the wagers processed?

Can I cancel my wager?

How can I access my account information?

Will my winnings be taxed?

Are winners paid full-track odds?

How do I collect my winnings?

Is my account secure?

How do I make a withdrawal from my account?

How do I deposit money into my account?


TELEVISION PROGRAMMING

What is the content of TVG's programming?

Is there any programming other than horse racing on TVG?

Do I need any special equipment to watch or use TVG?

Do you carry Harness racing or Quarter Horse racing?

How can I get TVG?

Does TVG offer online video and audio streaming?

How does TVG decide what races and tracks will be on the broadcast?

Can I only bet on the races that are televised on TVG?

How many races do you show each day?


TECHNICAL QUESTIONS

What Internet browsers are supported by TVG?

What do I do if my video streaming is showing a black screen or a message instead of video?

How do I adjust Pop-Up blocker settings?

How do I go about Deleting Cookies and Removing Temporary Internet Files?


GENERAL

Who is TVG?

Who is TVG's corporate family?

What distinguishes TVG from other account-wagering providers?

Is there a responsible wagering program?


OPENING AN ACCOUNT ANSWERS

Can anyone be a TVG subscriber?

To open a TVG wagering account, you must be at least 21 years old and reside in a state where wagering services are available.

Where are wagering services available?

Wagering services are currently offered in Arkansas, California, Colorado, Delaware, Florida, Idaho, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Montana, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Vermont, Virginia, Washington, West Virginia and Wyoming

How can I open an account?

Sign up at www.tvg.com by clicking "Sign-up now" or by calling 1-888-PLAY-TVG (752-9884).

What information do I need to open a wagering account?

You will need to provide your name, social security number, age and residency information to begin processing your account. Once your account is opened and you've made a deposit, you can begin wagering. Additional information that you will find helpful is available by clicking here.

How long will it take to set up a wagering account?

It normally requires less than five minutes to establish an account.

How much does it cost to open and maintain an account?

There is no charge for opening an account, but a minimum initial deposit of $25 is required. If your account is inactive for 6 consecutive months, a $1.75 per month account maintenance fee may be assessed until the balance reaches zero. If the balance of funds in your account is less than $2.00 and the account is terminated, we will retain the balance as an account termination fee.

How much does it cost to place a bet?

There is no charge to wager through TVG.

Who is TVG?

TVG is the interactive horseracing network that combines live, televised coverage from over 150 premier tracks around the world with the convenience of wagering from your home online, by phone, or with your tablet or mobile device.

Does TVG have a rewards program?

Yes. As a TVG WAGER REWARDS member, you can earn valuable points when you wager using your TVG account. You can redeem your points for wagering credits to your TVG account or for SkyMall Gift Certificates. For additional detail regarding TVG Rewards go to TVG Wager Rewards.


WAGERING ANSWERS

How do I place a bet?

Currently, TVG account holders can wager online at www.tvg.com, using your web enabled mobile device at https://touch.tvg.com or by calling toll-free at 1-888-TVG-WAGER (884-9243).

What are the minimum and maximum limitations on wagering amounts?

TVG's wagering system accepts wager amounts ranging from $0.10 to $9999.00 per wager, subject to host track restrictions. In the case of multiple wagers, such as a Daily Double or Exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager.

When can I bet on the races?

You can place wagers as early as 8am Eastern Time for all of the days races. Wagers can be placed up to post time of each race.

What wagering choices do I have?

The full menu of wagering options you would have available at the track.

When do I get confirmation that my wager has been accepted?

Normally, within 15 seconds after the wager has been accepted into the applicable pool. Your receipt of the confirmation may be slowed due to site volume, internet traffic, or connection speed for your PC.

What handicapping and track information is available?

TVG account holders have access to all the information they would have at the track, including real-time odds, changes, scratches and in-depth analysis of every televised race. Account holders also receive complimentary handicapping data (free picks, race snapshot, trainer/jockey statistics and power, speed and pace ratings) and a wide selection of past performance products are available in the Handicapping Store.

How are the wagers processed?

All wagers are processed at our licensed wagering hub and transferred into the host racetrack pool where they are combined with wagers made both on-track and off-track on each particular race.

Can I cancel my wager?

TVG customers may cancel up to 20 wagers a day and 200 wagers per month. The total amount per wager cannot exceed $1,000*, $5,000 per day or $15,000 per month. To cancel a wager at www.tvg.com, the customer will click on the 'Cancel?' button in the Wager History section of the Account History page.

*VA Residents Only --Wagering transaction cancellations are limited to $250 online at TVG.com. All wagering transaction cancellation requests over $250 must be reviewed and approved by a TVG customer relations supervisor and will be reported to the VA Racing Commission.

How can I access my account information?

Access your account balance and history using TVG's online wagering system by selecting "My Account", then "My Profile" or "Account History" at www.tvg.com. You can also access your account balance through TVG's telephone wagering system by calling 1-888-TVG-WAGER (884-9243).

Will my winnings be taxed?

By federal law, any wager which results in proceeds of $600.00 or more must be reported to the Internal Revenue Service (IRS), if the amount of such proceeds is at least 300 times as large as the amount wagered. Any wager which results in proceeds of more than $5000.00 is subject to withholding, if the amount of such proceeds is at least 300 times as large as the amount wagered.

Are winners paid full-track odds?

Yes.

How do I collect my winnings?

Your winnings are automatically credited to your wagering account as soon as the race is declared "official" and results are posted.

Is my account secure?

Yes, your account can only be accessed with your Account Number and Personal Identification Number (PIN). To protect your confidentiality, we recommend that you do not share your Account Number and PIN with anyone else.

How do I make a withdrawal from my account?

To make a withdrawal from your account, go to www.tvg.com and follow these steps:

  1. Select the "My Account" tab
  2. Click the "Withdraw Funds" tab
  3. Complete the withdrawal request. Be sure to include the dollar amount of your withdrawal and click "Withdraw Funds"

Your withdrawal request will be processed immediately. A direct deposit will typically be made to your bank account within 1-2 days if you have authorized BetCash* (electronic checking). If not, a check will be processed within 5 business days and sent to your mailing address. You may also call a Customer Relations representative at 1-888-PLAY-TVG (752-9884) and request a withdrawal. You must identify yourself, verify your address, and answer certain account security questions. You may also use the withdrawal slips and return envelopes provided by TVG. TVG will send a check to the address that we have on file for your account within 5 business days.

*Funds deposited into your wagering account using BetCash will be available for withdrawal upon receipt of funds from your financial institution, usually 5 business days.

How do I deposit money into my account?

Making your Initial Deposit

A $25 minimum deposit is required to activate your TVG wagering account.

Deposit fees may apply


DEPOSIT OPTIONS

TVG DISCOUNTS ALL FEES FOR THE FOLLOWING DEPOSIT OPTIONS

  • Cash,
  • GreenDot MoneyPaks,
  • BetCash (electronic checking or direct deposit),
  • Checks and Money Orders,
  • Bill Pay, and
  • Wire Transfers of $1,000 or more

ADDITIONALLY, TVG REFUNDS ALL CREDIT / DEBIT CARD DEPOSIT FEES FOR CUSTOMERS WHO WAGER $5,000 OR MORE PER MONTH. Refunds will be credited no later than the 5th business day of the following month.

Cash Deposit at TVG Deposit Centers (100% discounted fee option)

Cash Deposits may be made at TVG Deposit Centers. TVG Deposit Centers are located at the following locations:

  • Keeneland, Lexington, KY
  • Suffolk Downs, East Boston, MA
  • Hollywood Park, Inglewood, CA
  • Fairplex Park, Pomona, CA
  • Los Alamitos Race Course, Los Alamitos, CA
  • Turfway Park, Florence, KY
  • Fairmount Park, Collinsville, IL
  • Emerald Downs, Seattle, WA

For the operating hours of a TVG Deposit Center in your area, call 1-888-PLAY-TVG (752-9884).
There is no maximum deposit limit when depositing cash.

Green Dot MoneyPak Cash Deposits (100% discounted fee option)

MoneyPak's can be purchased at tens of thousands of Green Dot locations nationwide, such as RiteAid, CVS, Walgreens, Radio Shack and WalMart. MoneyPak's can be purchased in values ranging from $20 to $1,100. The retailer will charge a $4.95 service fee. The MoneyPak is activated and can be deposited into your TVG account usually in one hour.

BetCash* (electronic checking; 100% discounted fee option)

BetCash or electronic checking is a quick, convenient and free method to fund or withdraw funds from your TVG wagering account. To make an Instant BetCash deposit or sign up for our BetCash program, select Instant BetCash from the Deposit Funds link under the My Account tab and follow the instructions. You may also complete and return this BetCash Authorization Form along with a copy of a blank voided check to TVG.

Once approved, you can quickly and easily make deposits into your TVG account at www.tvg.com or by calling 1-888-TVG-WAGER (884-9243). BetCash deposits made through the website or phone wagering system are limited to $2,000.00. For assistance with larger BetCash deposits, call 1-888-PLAY-TVG (752-9884).

The benefits of using BetCash include:

  1. No cash advance fees or interest charges
  2. No deposit fees
  3. No block on deposits used for wagering
  4. No monthly deposit limit

*Note: Your BetCash deposits will be available for wagering immediately provided that TVG can verify your deposit history. Otherwise standard banking availability schedules will apply.

Credit / Debit Cards

To make a deposit using your Debit/Credit Card go to www.tvg.com, select "My Account", then "Deposit Funds" and follow the prompts. Deposits may also be made using our Touch-Tone Telephone Wagering System by calling 1-888-TVG-WAGER (884-9243) and selecting 2 # from the Main Menu. For assistance making deposits, call TVG's Customer Relations Department at 1-888-PLAY-TVG (752-9884).

Credit/Debit cards with MasterCard/Visa logos can be used to make deposits up to $5,000 per calendar month. To increase your Credit or Debit card deposit limit, simply complete this Credit/Debit Card Authorization Form and return it as instructed.

Check or Money Order (by mail; 100% discounted fee option)

To request deposit slips call 1-888-PLAY-TVG (752-9884). Once you have received the slips mail your Check or Money Order made payable to "TVG" in the envelopes provided. For first-time deposits, a minimum of $25.00 is required to activate your account. There is no maximum deposit limit. Please allow 7-10 days for mail and processing time.

Remember never send cash in the mail!

Bill Pay (100% discounted fee option)

Bill Pay is a service that many banks offer through their Online Banking Service. You can make deposits into your TVG account using Bill Pay by adding TVG to your payment list.

The biller address to use is:
TVG
PO Box 22113
Tulsa, OK 74121

If needed, the phone number to use is (888) 752-9884

Make your check payable to TVG. Include your TVG account number to insure your check is deposited into the proper account.

Your Bill Pay service will ask for a specific date to pay the bill (make the deposit). Choose a date well ahead of the day you want the funds available for wagering as it takes several days for TVG to receive your deposit. You should also remember these funds are not withdrawn from your bank account until TVG deposits your check.

To determine when your deposit is available for wagering, check your Account Balance at TVG.com

Wire Transfers (100% discounted fee option for deposits of $1,000 or more)

TVG customers can now transfer funds directly between your bank account and your TVG account via wire transfers. Wired funds that are received by TVG before 2:30pm PT Mon - Fri will be available same day. Requests for a withdrawal via Wire Transfer must be received by TVG no later than 2:00 pm PT to be processed in the same day. Wires requested after this time will be available in your bank account the next business day.

To make a Wire Transfer Deposit or Wire Transfer Withdrawal complete and submit the appropriate form as instructed.

Please keep in mind that your bank may charge fees for sending and receiving wire transfers. These fees vary from bank to bank, so please verify the amount with your bank.


TELEVISION PROGRAMMING ANSWERS

What is the content of TVG's programming?

TVG is a unique sports entertainment network that features up to eight live races an hour and highlight coverage of 4-6 additional races an hour. In addition to live horseracing in an entertaining format, TVG's programming includes expert commentary, behind-the-scenes features on the horses and celebrities of racing, and programs with racing or equine themes appealing to both the experienced player and the novice fan.

Is there any programming other than horseracing on TVG?

Yes, in addition to live horseracing, TVG features expert race analysis, interviews, handicapping tips, feature stories on the superstars of horseracing - the horses, personalities and legends of racing, and innovative original programming such as "The Works," featuring two weeks of daily training and workouts of horses leading up to the Breeders' Cup World Thoroughbred Championships.

Do I need any special equipment to watch or use TVG?

No, TVG programming is available through cable and satellite services. Wagers can be placed online at www.tvg.com or by phone at 1-888-TVG-WAGER (884-9243).

Do you carry Harness racing or Quarter Horse racing?

Yes, we carry a comprehensive menu of Harness and Quarter Horse racing daily in addition to the best Thoroughbred racing action.

How can I get TVG?

TVG, horseracing's premier interactive television network, debuted in September of 1999 and is now available in nearly 35 million households nationwide on DISH Network, DIRECTV and select cable systems, with many more systems to be launched in the upcoming months. For more information about where to watch TVG, Click Here

Does www.tvg.com offer online video and audio streaming?

Yes. TVG's Live Video Streaming lets you watch and wager online on most TVG partner racetracks. TVG's streaming video requires Adobe Flash Player on your desktop computer or an HTML5 video capable browser on your Apple/Android tablet or mobile device.

To get started, check if video will play in your browser by clicking the 'LIVE RACING VIDEO' menu and selecting 'Live Track Video'. If the video plays, enjoy the action! You do not need to do anything else. If the video does not play, visit Video Setup Help and follow the instructions.

How does TVG decide what races and tracks will be on the broadcast?

TVG has agreements with over 150 racetrack partners, and many of these tracks frequently race at the same time. Because TVG's broadcast format features up to eight live races an hour, it is impossible to show all the races from every TVG partner track. Each day TVG's production staff reviews all available races to determine which races will be broadcast based on the attractiveness, quality of individual races (both from a viewing and wagering perspective), post times, and the contractual commitments to partner tracks. Because of scheduling variances, it is possible that races from a track will be featured prominently one day and not broadcast at all the next.

*Residents of Massachusetts may not be able to place wagers on racing from certain racetracks.

Can I only bet on the races that are televised on TVG?

No. You can wager on any race at any TVG partner racetrack. This includes tracks featured live on the TVG network and additional tracks that have entered into agreements with TVG.

*Residents of Massachusetts may not be able to place wagers on racing from certain racetracks.

How many races do you show each day?

TVG features up to eight live races an hour and highlight coverage of 4-6 additional races an hour from 12pm-12am ET, seven days a week.


TECHNICAL ANSWERS

What Internet browsers are supported by TVG?


You can also access TVG using our mobile site at https://touch.tvg.com.

What do I do if my video streaming is showing a black screen or a message instead of video?

Visit Video Setup Help and follow the instructions.

You may also visit the How to Use page for helpful hints on using TVG video streaming.

How do I adjust Pop-Up blocker settings?

If a pinging noise can be heard it is likely that either at the top or the bottom of the page a message is being displayed advising that a pop-up blocker is being detected. Click on the message, options to temporarily or permanently allow should be offered. You can also do the following:

  1. Go to Tools
  2. Select Pop-Up Blocker
  3. Select Pop-Up Blocker Settings
  4. Within 'Address of Web Site to Allow' type in *.www.tvg.com and click Add

How do I go about Deleting Cookies and Removing Temporary Internet Files?

If you are having issues viewing www.tvg.com, or logging into your account, you may need to clear your browser's cache. The browser cache is a group of Temporary Internet Files that are saved onto your hard drive by most websites that you visit. Sometimes changes are made to a website and when the browser attempts to use outdated cache files for that website, the page may load incorrectly, partially or not at all.

PC Instructions for Internet Explorer Users:

  1. Select 'Tools' from the main menu bar.
  2. From the drop-down menu select 'Internet Options'.
  3. In the second section under the 'Browsing History' heading, click on the 'Delete' button, check the options for 'Temporary Internet Files' and 'Cookies' and then click 'Delete'.
  4. It may take a few minutes to fully clear the browser cache. When clearing is complete (your mouse pointer returns to normal), click 'OK'.

PC Instructions for AOL Users:

  1. Click 'Settings' on the AOL toolbar. Then select 'Index' on the 'Setting'; page and click 'Internet [Web] Options' under 'I' in the alphabetized list.
  2. Click the 'General' tab at the top of the 'Internet Properties' dialog box if it is not already selected.
  3. In the 'Temporary Internet files' section, click the 'Delete Files'; button. A dialog box will appear that says, 'Delete all files in the Temporary Internet files.' Click the 'OK' button.
  4. In the 'History' section, click the Clear 'History' button. A dialog box will appear that asks, 'Are you sure you want Windows to delete your history of visited Web sites?' Click 'Yes'.
  5. Click 'OK' to leave the 'AOL Internet Properties' dialog box.
  6. Close the 'Settings' window.
  7. Exit and restart AOL.

Who is TVG?

TVG combines exclusive, televised coverage from over 150 premier tracks with the convenience of wagering from your home - online, by phone, or with your tablet or mobile device.

Who is TVG's corporate family?

TVG, with headquarters in Los Angeles CA, is owned by Betfair Group Limited, a licensed betting operator registered in the United Kingdom. With key offices in Malta and Australia the company has grown since its launch in 2000 into a global business which currently employs over 1,500 people.

What distinguishes TVG from other account-wagering providers?

TVG is committed to supporting live racing through a revenue sharing distribution model that fairly compensates all of racing's participants. Through the Source Market Fee program, TVG sends a share of account wagering revenues back to racetracks and horsemen in the market where each wager originates.

TVG features live-hosted programming from premier racetracks designed to entertain racing enthusiasts and attract new fans to the sport. And, TVG offers three convenient interactive wagering platforms - Online, Touch-Tone Telephone, and web-enabled mobile devices.

Is there a responsible wagering program?

AWARE is TVG's responsible wagering program. Learn more about AWARE here.